Create Group. 15 Thompson Road. Whitehills Business Park. Blackpool. FY4 5PN.

Tel: 01253 608999

POST COMPLETION

We recognise the importance of providing each and every one of our clients with the highest possible standards of support and infrastructure throughout the defects rectification period and beyond. 

 

We have a dedicated aftercare team which is responsible for ensuring timely response and resolution of defects, resulting in a positive experience for our client.

POST COMPLETION

 

All reported defects are reported by the Client via the ‘SnagR’ software package, indicating the priority level.

Priority Level 1  Action required within 24 hours

Priority Level 2  Action required within 3-7 days

Priority Level 3  Action required within 10 days

Priority Level 4  Action required within 12 months

The dedicated Aftercare Coordinator will appoint the relevant sub-contractor to rectify the works and will co-ordinate access, with the Client.

The Aftercare Coordinator will approve the repair and obtain Client sign off prior to closing out the defect on SnagR.

Defects / maintenance provision is a factor which is carefully considered when selecting supply chain members for projects.

We endeavour to select local sub-contractors where possible, as this not only provides ourselves and the clients with greater support and reduced response times, but also helps meet our CSR and Environmental objectives.