We recognise the importance of providing each and every one of our clients with the highest possible standards of support and infrastructure throughout the defects rectification period and beyond.
We have a dedicated aftercare team which is responsible for ensuring timely response and resolution of defects, resulting in a positive experience for our client.
All reported defects are reported by the Client via the ‘SnagR’ software package, indicating the priority level.
Priority Level 1 Action required within 24 hours
Priority Level 2 Action required within 3-7 days
Priority Level 3 Action required within 10 days
Priority Level 4 Action required within 12 months
The dedicated Aftercare Coordinator will appoint the relevant sub-contractor to rectify the works and will co-ordinate access, with the Client.
The Aftercare Coordinator will approve the repair and obtain Client sign off prior to closing out the defect on SnagR.
Defects / maintenance provision is a factor which is carefully considered when selecting supply chain members for projects.
We endeavour to select local sub-contractors where possible, as this not only provides ourselves and the clients with greater support and reduced response times, but also helps meet our CSR and Environmental objectives.